Our Terms & Conditions
TERMS & CONDITIONS
All bookings made with Climax Nature Experience are subject to these terms and conditions.
Price of trip includes: Private Ground transport (car and fuel in 4*4), Safari guide who speaks either English or German, entry cost to all parks mentioned in the itinerary, all activities mentioned (boat, and so on), all meals and accommodation. This is if nothing else has been agreed.
Price does not include: International flights (unless special agreement), insurance, visa fees, beverages, items of personal use and tips.
Gorilla/ Chimpanzee Permits:
Trips that have either gorilla or chimpanzee experiences can only be confirmed with the availability of those permits. No trip will be confirmed without the prior knowledge of their availability. Once a trip is confirmed from our side, just rest assured that a permit has been reserved for you.
Adjustments after booking: If you want to make changes in your itinerary after booking we will arrange for this if it is possible. Note that the dates for gorilla and chimpanzee trekking cannot be adjusted after booking.
Changes in itinerary: In the case of unforeseen circumstances (such as road closures, bad weather, security conditions or problems with hotels) Climax Nature Experience reserves the right to make adjustments in the itinerary. You will off-course be informed about this as soon as possible.
Payment: We will ask you for a down payment of 30% in connection with making the booking (the cost of Gorilla/ Chimpanzee permits will be added on top of that since these have to be secured right away). At the latest one month prior to the start of the safari full payment should be made (unless other terms have been agreed). Bookings made within one month of departure must be paid in full in connection to booking. After receipt of first down payment Climax Nature Experience will take necessary steps to secure bookings of items specified in the itinerary.
Means of payment: Payment from abroad should be done through bank transfer to our account in Uganda. Fees for transfer are paid by the client. We also have a secure online payment platform with a good refund system in case of any genuine cancellations. We accept payment in cash. Payments made while in Uganda can be made in Dollars, Euros, GBP, and in the native Local currency (shillings) on our account.
During the safari: The animals in the parks are wild so no guarantees can be given of good sightings during game drives or trekking, but rangers and our guides will do their very best to make sure you get a great experience. Climax Nature Experience reserves the right to refuse any client behaving in way that can cause danger/inconvenience to any third party, damage to property, environments or ecosystems to continue the trip. In such a case no refunds will be made and Climax Nature Experience will not be liable for expenses that occur due to termination.
Vehicles: We put a lot of energy into getting cars that are in a roadworthy condition. Despite this, punctures, breakdowns, damage or any other delay can occur due to poor road conditions that are out of our control. For this, no liability can be accepted.
CANCELLATION POLICY:
60 days and more to start of safari 10% charge
59-32 days to start of safari 25% charge
31-8 days to start of safari 50% charge
7-3 days to start of safari 75% charge
2-0 days to start of safari 100% charge
NB: Gorilla permits and chimpanzee permits are excluded from percentages above and are 100% nonrefundable since booking for these is made with payment. Arrangement for a refund can however be made (no guarantees).
Complaints: Any issues that occur during the safari should be reported immediately to the guide and we'll do our best to resolve it. If an issue has not been solved to the client's satisfaction a written complaint should be e-mailed to us no later than 30 days after finishing the safari.
Liability: Climax Nature Experience cannot accept liability or pay compensation for unforeseen circumstances that are out of our control. This includes flight delays/cancellations, war/threat of war, riots, civil unrest, terrorist attacks, border closure, acts of the government, strikes, thefts, epidemics, road closure, natural disasters, extreme weather conditions, fire, technical/mechanical problems to transport due to bad roads and similar events beyond the company's control.
Insurance: It is the client’s responsibility to make sure that they have sufficient coverage with travel insurance.
Health: It is the responsibility of the client to insure that proper medical precautions (immunizations and so on) have been taken.
Thank you for choosing Climax Nature Experience as your travel partner.
Updated on10/13/2024